The Experience Design BLUEPRINT: Recipes for Creating Happier Customers and Healthier Organizations by Gregory Olson

Author:Gregory Olson
Language: eng
Format: mobi
Publisher: Gregory James Olson
Published: 2013-11-12T03:00:00+00:00

Figure 6.27 Interactive Installation in Montreal’s Quartier des Spectacles, “21 Swings,” by Daily Tous Les Jours. Photo courtesy of Olivier Blouin.

Generosity Begins with Your Mindset

Generosity starts with an individual before it permeates an organization or a community. It can start with you, if you make a choice to embrace it, and adopt a generous mindset. One test of your own generosity involves an everyday experience each of us, as humans, encounter, namely the bathroom. When you take a bio break and upon finishing, do you leave an empty roll as shown in Figure 6.28 or do you think about the next person, generously loading a partial roll atop the new? It all starts with your own attitude and behavior. How you handle toilet paper for the next person is symbolic of how you handle other things for other humans seen and unseen.

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